Daytime and evening
Sunday, public holiday, after closing- Dial 3237 to find out who is on duty
- Or search on 3237.fr with postcode 74000
- You go there directly
- Bring your prescription, ID, and your carte Vitale or insurance details
Nights · Sundays · Public holidays
Need a pharmacy out of hours in Annecy?
Need a pharmacy out of hours in Annecy?
Here is what to do.
A prescription to fill on a Sunday, or medication you have run out of in the middle of the night: there is always a pharmacy on duty in the Annecy area. Here is how to find it — and how you actually get in, depending on the time of day.
- A pharmacy on duty 24/7 in the area
- Haute-Savoie covered by 3237
- We take our turn on the rota
- Life-threatening emergency: call 15
What to do
It all depends on the time.
This is the part almost nobody explains: you do not approach an on-duty pharmacy the same way at 4 pm on a Sunday and at 3 am. Three situations, three routes.
In the middle of the night
The route goes through the hospital- You cannot simply walk up to the on-duty pharmacy
- The hospital holds the access code
- Go to A&E at CH Annecy Genevois
- The discharge prescription opens access to the duty pharmacy
If it is serious
Do not go looking for a pharmacy- 15 or 112 for a life-threatening emergency
- 116 117 for medical advice out of hours
- 3624 for SOS Médecins
- A duty pharmacy dispenses medicines; it does not treat you
Our commitment
We take our turn on the rota too.
The Pharmacie du Pont Neuf takes part in the Annecy area duty rota. Like every pharmacy in the area, we cover our share of nights, Sundays and public holidays: that is what makes sure there is always a pharmacist you can reach, whatever the hour.
Duty dates are set by rotation and change from one week to the next. To save yourself a wasted journey, the rule is always the same: check before you set off. A call to +33 4 50 45 90 99, a look at our Facebook page or a call to 3237 will do it.
Outside duty days, you will find us Monday to Saturday at 38 avenue de Chambéry.
Our usual opening hours
- · Monday → Friday: 8.30 am – 12.30 pm / 2 pm – 7 pm
- · Saturday: 9.30 am – 12.30 pm / 2 pm – 6 pm
- · Sunday: closed, except on duty days
38 avenue de Chambéry, 74000 Annecy — +33 4 50 45 90 99
On nights when we are on duty, after midnight access is reserved for emergency department discharge prescriptions.
Worth saving now
Useful numbers in Annecy.
Save them before you need them: you always end up looking for them at the worst possible moment.
15
SAMU — life-threatening emergency
Collapse, chest pain, difficulty breathing, loss of consciousness. 112 works too, and has English-speaking operators.
3237
On-duty pharmacy
National RésoGardes service, 24/7. Premium-rate number: €0.35 incl. VAT per minute. The Haute-Savoie is covered.
116 117
Out-of-hours doctor
Medical advice in the evening, at weekends and on public holidays, when it is not a life-threatening emergency.
3624
SOS Médecins 74
Consultations and home visits in Annecy, 24/7. Walk-in centre at 40 avenue de la Maveria.
+33 4 50
63 63 63 CH Annecy Genevois hospital A&E open 24/7, 1 avenue de l'Hôpital in Épagny Metz-Tessy. This is the route to the duty pharmacy at night. +33 4 72
11 69 11 Poisons centre The Lyon centre, covering the Haute-Savoie. Available 24/7 if something has been swallowed accidentally.
63 63 63 CH Annecy Genevois hospital A&E open 24/7, 1 avenue de l'Hôpital in Épagny Metz-Tessy. This is the route to the duty pharmacy at night. +33 4 72
11 69 11 Poisons centre The Lyon centre, covering the Haute-Savoie. Available 24/7 if something has been swallowed accidentally.
When you get there
What to expect at a duty pharmacy.
An on-duty pharmacy does not work like a pharmacy in normal hours. Knowing what to expect saves a lot of back and forth:
-
✓
The door stays locked at night
For the team's safety, medicines are handed over through a hatch. It is not a refusal. -
✓
A prescription is required
Issued that day, or a discharge prescription from A&E. Bring photo ID, and your carte Vitale or insurance details. -
✓
An emergency fee may apply
The price of the medicines themselves does not change. The fee is set by French regulations and is covered for people with French health cover. -
✓
The stock is not your pharmacy's stock
The pharmacist may offer an equivalent, or enough to last until your own pharmacy reopens.
Visiting Annecy?
A duty pharmacy will serve you whether or not you live in France. Bring photo ID and your prescription; without French cover you pay the full price and we give you an itemised receipt (facture) for your insurer.
A prescription from another EU country is often accepted. From further afield it usually is not — in that case a teleconsultation in normal hours, or A&E at night, is the route to a French prescription.
Travelling with a long-term treatment? Bring enough for the whole trip, plus a few days, and keep it in its original box.
Plan ahead
Better to anticipate than to run around.
Most trips to a duty pharmacy come down to a long-term treatment that has run out on a Friday evening or the day before a long weekend.
The simple habit: check your boxes on a Thursday and get the repeat done in advance. We can also prepare your prescription ahead of time — email it over and it will be waiting for you.
Send us your prescription
Take a clear photo of the whole prescription and email it to pharmacie.pontneuf@gmail.com — we will get it ready before you come in.
On a long-term treatment? That is exactly what our pharmacist consultations are for: read more (in French).
Frequently asked
Your questions, answered.
How do I find out which pharmacy is on duty in Annecy tonight?
Dial 3237, the French national on-duty pharmacy service, available 24 hours a day (premium-rate number, €0.35 incl. VAT per minute). The Haute-Savoie is one of the departments covered. The same search is free on 3237.fr using postcode 74000.
What do I do in the middle of the night?
Late at night you cannot simply walk up to the duty pharmacy: the hospital holds the access code. The route therefore goes through A&E at the Centre Hospitalier Annecy Genevois, where being seen and given a discharge prescription opens access to the duty pharmacy. That is also why, on nights when we are on duty, access after midnight is reserved for A&E discharge prescriptions.
Is the Pharmacie du Pont Neuf on duty?
We take part in the Annecy area duty rota, but the dates change with every rotation. Call us on +33 4 50 45 90 99 or check our Facebook page, and confirm on 3237 before setting off.
Do I need a prescription to use the duty pharmacy?
At night, yes: access is reserved for emergencies and requires a prescription issued that day or an A&E discharge prescription. During the day on a Sunday or public holiday, the duty pharmacy works normally: you can come in for advice or an over-the-counter medicine without a prescription.
I am visiting France. Can I use the duty pharmacy?
Yes. Bring your prescription and photo ID. Without French health cover you pay the full price, including any emergency dispensing fee, and receive an itemised receipt (facture) to claim from your travel or health insurer. A prescription from another EU country is often accepted; from outside the EU it generally is not, and you will need a French prescription first.
Does it cost more?
The price of the medicines does not change. An emergency dispensing fee, set by French regulations, may be added for dispensing at night, on a Sunday or on a public holiday. For people with French cover it is reimbursed by the Assurance Maladie under the usual conditions, with your carte Vitale and complementary insurance.
What if my medicine is not available?
The duty pharmacist has their own stock, not your usual pharmacy's. If a product is missing, they can offer a generic or an equivalent, dispense enough to last until reopening, or contact the prescriber if the situation warrants it.
Can I get a repeat of a long-term treatment at night?
Under certain conditions a pharmacist can tide you over on a long-term treatment whose prescription has expired, for the shortest period necessary, if stopping it would be risky. Bring the old prescription and your boxes: the pharmacist will judge what is possible.
What are your hours outside duty days?
Monday to Friday 8.30 am to 12.30 pm and 2 pm to 7 pm, Saturday 9.30 am to 12.30 pm and 2 pm to 6 pm. Closed on Sunday, except when we are on duty. See all our opening hours.
Duty rotas are organised by area and change regularly: this page explains the process, it does not publish a schedule. Always check on 3237 or at 3237.fr before setting off. In a life-threatening emergency, call 15 (SAMU) or 112.
Before we close
Don't finish the box on a Sunday.
Email us your prescription and we will get it ready — all you have to do is drop in. A question about the duty rota? Call us and we will point you the right way.